Terms of Service

Last updated: Sat Dec 19 2020 18:31:37 GMT+0800 (Malaysia Time)

Please read these Terms of Service ('Terms', 'Terms of Service') carefully before using the https://zealrunningcompany.com website (the 'Service') operated by Zeal Running Company ('us', 'we', or 'our').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Zeal Running Company. Zeal Running Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Zeal Running Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us
If you have any questions about these Terms, please contact us.

160, Lorong KTC 4/7, Kulim Techno City, Kulim Hitech Park, 09000 Kulim Kedah.
E-mail: [email protected]
Phone:011 315 85 845


1. Do I need to register to shop?

Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

2. How do I create an account?

Click here to register by filling in your details and following the instructions.

3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.

4. Will you pass my details to any other companies?

No, we will not pass on your details to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

5. What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ and a link to reset your password will be emailed to you right away.

6. What is your online security policy?

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.


1. How do I place an order?

  • All you need to do now is browse! You can search for something specific by using the search bar or. If you’re looking for a particular type of item, you can browse by category located along the top of the page. You can filter your search by size and colour.
  • Once you have found the item you want, select your size and click on the ADD TO CART dt.
  • You can either click on the ‘Continue shopping’ or review the items in your cart by clicking on ‘View cart & checkout’.
  • If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.

2. What do I do if there’s a problem with my order?

Our customer service representatives are more than happy to help you. You may contact us via live chat, email us at [email protected] or call 011-315 85 845.

3. What payment methods do you accept?

You can either pay by:

  • Online banking (FPX)
  • Credit & Debit Card (Visa & Mastercard)
     All our payment gateways capture payments in Malaysian Ringgit. If your card’s currency is other than Malaysian Ringgit, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

4. How do I add an item to my order after checking out?

You will need to make a separate order altogether.

5. I received my order, but one of them is missing. What do I do?

Please call us 011-315 85 845 immediately. Our staff will help you to go through the required process.

6. I’ve received an incorrect item in my order. What do I do?

We are terribly sorry about that! Please email us your order ID, the photo of the incorrect item and the item you did not receive to [email protected]

7. I’ve received faulty item. What do I do?

Please email us your order ID along with photos of the defect item for us to check further with the team to [email protected]

8. Can I change my address once my order is placed?

It is best to contact us immediately and provide us the order number and correct address as soon as order is placed. If it is doable, we will assist you accordingly in amending the address.

9. When will you process my orders?

Orders are processed within 24 hours. However, for orders placed on weekends and Public Holiday, they will be processed on the next working day.

10. Which address should I ship my order to?

It is best to use an address in which you wish to receive the item or have a person ready to accept the parcel.

11. Are items in my cart reserved for me?

Putting an item into your cart does not reserve or hold that item for you. Until you proceed to checkout and make payment, that item will still be available to other buyers.

12. How many days will I received my item after shipment?

Estimate time of arrival after shipment is 2-3 days for West Malaysia and 4-5 days for East Malaysia including Sabah and Sarawak. 

13. How to order for pre-order item?


A. You can place pre-orders via the Website for the products that are shown on the Website at the prices indicated.

B. You may place an order on the condition that you:
-provide your correct name and address, phone number, email address, payment details and other required information;
-provide a delivery address
-are the owner or authorized holder of a valid bank account or debit/credit card.

C. An order is confirm placed at that time OMW received your payment from product page. 

-You will be provided with an opportunity to review your order, read and accept the general terms and conditions, check the total price of your order and the information you have provided and correct any input errors before confirming your order.

-Your Sale Order that is placed does not bind OMW, but constitutes an offer from you to purchase the relevant product in consideration for payment of the applicable price. All orders are then subject to acceptance by OMW.


1. Do you restock items?

Whenever we get a restock, we will usually announce it in our newsletter

2. Can you let me know when an item has been restocked?

We usually announce restocked items in our newsletter and Instagram, so don’t forget to subscribe and check frequently!

3. Where can I find product measurement?

You may scroll down and find the measurement tab beside/under the product details tab.